Big Bazaar Exchange, Return & Refund Policy Details

The Big Bazaar stores are the hypermarket retail stores in India selling groceries, clothing & home essential items. More than 200 retail stores are located in India. They are not just shopping stores they are known for providing the best quality service to their customers. Return policy is one of them.

Today we are exploring the return, refund & exchange policy of the Big Bazaar Supermarket in India.

Big Bazaar Return Policy Details

At Big Bazaar, returning stuff is easy-peasy. Whether you’ve bought clothes, gadgets, groceries, or home stuff, you can return them within a certain time. All you need to do is make sure the stuff is still new, and unused, and you’ve got the receipt.

You have 30 days from when we confirm your order to return the products. But there are some items you can’t return or exchange. If you return stuff within 30 days, you’ll get money back only for what you bought, not for delivery fees.

The 30-day return time ends on the same day you get the order confirmation.

Terms & Conditions

The user needs to let us know within 30 days if the product is damaged, faulty, or not what they expected. Items must be returned unused and in their original packaging, along with any accessories, price tags, labels, barcodes, user manuals, warranty cards, and invoices.

If any parts are missing, we won’t accept the return and will send it back to you.

Make sure to wrap the returned items properly to avoid damage during shipping.

Exchange Policy Explained

Big Bazaar‘s Exchange Policy is designed to offer customers peace of mind and convenience when shopping with us.

We understand that sometimes purchases may not meet your expectations, which is why we’ve made the exchange process straightforward and hassle-free. Whether you’ve bought clothing, electronics, groceries, or household items, you have a specified time frame from the date of purchase to exchange the product.

This time frame varies depending on the type of item you’ve purchased, ranging from 7 to 30 days.

To be eligible for an exchange, the product must be in its original condition, unused, and with all its tags and packaging intact.

Our friendly staff at any Big Bazaar outlet will assist you in processing the exchange, ensuring a smooth experience. While we strive to accommodate exchanges for most products, there are exceptions, such as perishable goods or hygiene-sensitive items.

Retaining the original receipt and packaging of the product is essential to facilitate the exchange process efficiently.

At Big Bazaar, we aim to provide you with a convenient and enjoyable shopping experience, and our Exchange Policy is just one way we ensure your satisfaction.

Limitation of Return Policy

There are certainly products that we can’t accept. Check the list as given below;

Certain items may not be acceptable for return at Big Bazaar. These typically include:

  1. Perishable goods, such as food items.
  2. Hygiene-sensitive products, such as personal care items or undergarments.
  3. Items that have been used or are not in their original condition.
  4. Products without their original packaging, tags, or accessories.
  5. Items purchased as part of a special promotion or clearance sale, unless specifically stated otherwise.
  6. Digital products or services that have been accessed or used.

It’s essential to review the specific return policy for each product category to determine eligibility for returns.

All the above items are not part of the return policy.

Proces of Big Bazaar Return

Understand the process clearly for a hassle-free return.

  1. Eligibility Check: Make sure the item you want to return meets Big Bazaar’s return policy. Some items, like perishables or hygiene-sensitive products, may not be returnable.
  2. Prepare the Item: Ensure the item is unused, in its original condition, and has all its tags, packaging, and accessories intact. Don’t forget to bring the original receipt.
  3. Visit a Store: Take the item to any Big Bazaar store, regardless of where you bought it.
  4. Speak to Customer Service: Approach the customer service desk or designated returns area and let them know you want to return an item. Give them the item and your receipt.
  5. Verification: Staff will check the item’s condition and packaging to ensure it meets the return criteria.
  6. Process the Return: If everything checks out, staff will start the return process and either refund your payment or exchange the item.
  7. Confirmation: You’ll get confirmation of the return, along with details of any refund or exchange.
  8. Receive Refund or Exchange: Depending on your choice, you’ll either get a refund to your original payment method or exchange the item for something else.
  9. Keep Records: Hang onto your return receipt or any other paperwork you get from Big Bazaar.


Big Bazaar provides hassle-free return & exchange options to its customers. They have a 30-day return policy, you are advised to complete your return & exchange within the time frame.

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